FREQUENTLY ASKED QUESTIONS


About mangumangu


What is mangumangu?
How do I shop with mangumangu?
How do I complete my shopping with mangumangu?
What changes have you made to the site recently?
Why should I use mangumangu instead of the supermarkets’ own websites?
Do I have to buy my groceries online?
Do you have any plans to add any more supermarkets in the future?

Shopping with mangumangu


Can I start shopping from my last basket?
How do I find more information about a product?
Why do I need to enter my login details?

Save with mangumangu


How can I save money?
How do I switch supermarkets?
Where can I find special offers?
How do I add products to my favorites?

Products


There seem to be products missing on your site that I buy in my local Supermarket
Do some of the prices on your site differ to the prices I see in my local Supermarket?

Pricing


Are product prices and special offers up-to-date?

Payment


Is mangumangu free to use?
How do I pay for my shopping?

Delivery


Who delivers my shopping?
How much does delivery cost?
How can I change my delivery address?
What should I do if I have a problem with my delivery?

Mangumangu mobile app


Where can I find the mangumangu new App?
Are you planning to release an Android compatible App as well?
How much does the App cost?
Can I do my grocery shopping by using this App?
What if the price I see in the store is different than the one I see on the App?

Technical issues


I can’t send my basket to the store
What browser versions are supported by mangumangu?
What happens if I disable cookies or JavaScript?
I forgot my password, what should I do?
How do I change details in my account?
How do I unsubscribe from mangumangu emails?
How do I prevent mangumangu emails from going to my junk/spam folder?

About mangumangu


What is mangumangu?
MANGUMANGU is an online shopping solution which allows you to shop from the biggest Supermarkets in Uganda. Compare prices
between Uchumi, Nakumatt, Tuskys, Shoprite, Game, Savers, Capital Shoppers etc and place your order through mangumangu with
the supermarket of your choice.

How do I shop with mangumangu?


Shop - Choose your favourite supermarket, select your category and start adding products to your cart or use Search to find specific
items.
Save - save money by switching supermarkets or swapping products for cheaper alternatives.
Checkout - once your shopping is complete, click on the Checkout button to start the process of payment for your shopping.

How do I complete my shopping with mangumangu?


If you already have a mangumangu account, you will be required to log in for final confirmation and payment. If you are new to mangumangu
please open an account by filling the registration form within the mangumangu checkout page, and then click the register
button. We assure you that this is a safe and secured registration. We will never share your details with any third party without your
permission.
All you have to do now is review your basket, the details of your order and the total amount due and the delivery charge will be indicated.
Select your preferred mode of payment and continue to make the payment and your order will be delivered to the delivery
address you have indicated.

Why should I use mangumangu instead of going to supermarkets in person?


With mangumangu you get all the benefits of shopping at your favourite supermarket plus convenience, savings and delivery – With
mangumangu you can compare the price of any item or the price of your entire basket between all featured supermarkets, pay for the
goods and have them delivered at your chosen time all from the convenience of your home, office or smart phone.

Save money within your supermarket – mangumangu continuously scans your basket and suggests you swap some of your items for
others that are similar, yet better value. That way you never miss a good deal. We also highlight the hottest deals available from the
various supermarkets that are featured so that you never miss our on any savings!

More product filtering options – Instead of seeing products alphabetically, you can now choose to filter products by brand, type, or
whatever is relevant to that type of product. This makes finding what you want much easier and faster, which we know really matters
with so many products for you to compare and choose from.

Impartial, free advice – mangumangu is completely impartial and is free to use. Our only aim is to help customers save as much time
and money as possible on their online shopping.

Do I have to buy my groceries online?


If you prefer to go shopping in person, you can prepare your shopping list on mangumangu, take advantage of our saving suggestions,
and then print your shopping list. That way, you’ll go to the store with the best value list you could possibly have. Please note that
prices online don’t always reflect the prices and offers in-store.

Why have you changed your site?


We are constantly looking for ways to make our site better for you. Based on what you, our customers tell us, we’ve added more supermarkets
to compare, more ways to save and an easier, quicker and more enjoyable shopping experience.
Do you have any plans to add any more supermarkets in the future?
Yes. We are constantly looking for other supermarkets to add to our site. We want to give you the maximum choice possible, and the
very best value.

How do I find more information about a product?


Click on the product image or name to see the item’s details, including a larger image. Where details are missing, we are in the process
of adding them.

Why do I need to enter my login details?


You need to enter your login details so that you can complete the checkout process from mangumangu and complete payment for your
order.

For security reasons, we give you the choice whether you wish for your password to be saved or not. If you wish to speed up the process
on future shopping, leave the tick box checked and you won’t have to enter it next time.

How do I switch supermarkets?


If, at any stage of your shopping, you would like to switch to a different store, all you need to do is open the drop down box on the right
side of the screen, next to where it says ‘change supermarket’ and switch to a different one.
Are product prices and special offers up-to-date?
We update prices and offers from featured supermarkets regularly.

Who delivers my shopping?


After the payment process has been completed, your order will be immediately processed by mangumangu. Our procurement and
delivery staff will physically purchase your order from the specified supermarket and will deliver the order to your specified delivery
address.

How much does delivery cost?


The cost of your delivery entirely depends on the distance of your delivery address from the specified supermarket and the volume of
your shopping.

How can I change my delivery address?


In the address book section, you can edit and update the delivery address as you wish.
What should I do if I have a problem with my delivery?
If you think mangumangu misrepresented the products you ordered, please contact customer service on
customerhelp@mangumangu.com
Phone: 256 0xxx xxx xxx

Is mangumangu free to use?


Yes, mangumangu is completely free. All you have to do is pick a store to start filling your basket. To send your basket to your chosen
store, you have to register, but this is free as well.

How do I pay for my shopping?


When you have finished filling your basket proceed to check out. If you already have a mangumangu account, sign in and choose your
preferred payment method. Your order is only confirmed once you have paid for your shopping.

Where can I find mangumangu new App?


This application can be found in the App Store by searching for "mangumangulist".
Are you planning to release an Android compatible App as well?
Yes, we are planning to also launch an Android compatible App soon.

How much does the App cost?


The mangumangu App can be downloaded for FREE.

Can I do my shopping by using this App?


Yes. The mangumangu app was built to help you shop on the go.

What browser versions are supported by mangumangu?


Currently all latest versions of Internet Explorer, Firefox, Chrome and Safari are supported. If you experience performance issues
while using mangumangu, try to update your browser’s version or switch to a different one. If this doesn’t help, please contact
customerhelp@mangumangu.com.

I forgot my password, what should I do?


Don’t worry; we will help you create a new one. Just click ‘Sign in’ on the menu bar at the top section of any page. When the pop up
opens, click the ‘Forgotten your password?’ link (just above the ‘Sign in’ button). Then, enter your email address and click the ‘Send’
button. A link to create your new password will be emailed to you - and when you click on this link, you will be taken to a page which
will allow you to set a new password.

How do I change details in my account?


To change any of your account details, just click on your user name, at the top right corner of the page. Under ‘My Account’ you will be
able to delete and replace any information you choose, including your personal details and your email preferences. Please note that in
order to change your email address and/or password, you will need to enter your current mangumangu password.

How it Works


With mangumangu, you have the top supermarkets in Uganda all in one place, giving you an extensive selection of genuine high quality
products provided by these supermarkets. We also make your entire shopping experience easy, convenient and secure.

Here are the basics:


1. Find what you want
Select the your preferred supermarket from the drop down box. Browse items by category or search by keyword until you find what
you want.
2. Learn about the product you found
Select the product you want and view its details such as images, description, price and more.
3: Add to cart
Add the desired product to the cart and move onto the next product.
4: Delivery & Payment information
Proceed to checkout and enter your delivery and payment information.
5: Receive your items
MANGUMANGU keeps you updated on your order status throughout the process, confirming when your order has been placed, processed
and delivered. Your delivery will either arrive at your delivery address.
Visit our Customer Service page for more help.
PAYMENT METHODS
Paying for your order on mangumangu is fast, easy and convenient. It enables you to make transactions securely in two basic steps.
Step 1: On check out, select the payments options which you want to use. The payment options that are currently available include:
PayPal
VISA
Mastercard
Interac Online
Step 2: Make Payment. After selecting the payment option, you can now complete the transaction